Privacy Policy

Citrus Ridge Embroidery LLC, doing business as Citrus Ridge Custom Goods
Effective date: 10/31/2026

Citrus Ridge Custom Goods (“Citrus Ridge,” “we,” “us”) is a small embroidery, apparel, and promotional goods shop in Sebastian, Florida. This policy explains what information we collect, how we use it, and how we protect it when you visit citrusridgegoods.com, request a quote, place an order, or text with us.

Information We Collect

Information you give us:

  • Name, email address, phone number, and mailing or delivery address

  • Business, school, church, or organization name

  • Order details such as artwork, logos, garment choices, sizes, and quantities

  • Messages you send us by form, email, phone, or text

Payment information: Card payments are handled by our payment processor. We do not store full card numbers.

Information collected automatically: When you visit our website, our website platform may collect basic data like your browser type, device, pages visited, and approximate location through cookies and similar tools. You can turn off cookies in your browser settings.

How We Use Your Information

  • Prepare quotes, process orders, and deliver products

  • Send order updates, proofs, and pickup or delivery notices

  • Answer questions and provide customer service

  • Send promotional messages, only if you opt in

  • Keep business records and meet tax and legal requirements

  • Improve our website and services

How We Share Your Information

We do not sell your personal information.

We only share information with service providers who help us run the business, such as our website host, payment processor, online store platform, quoting and invoicing software, and shipping carriers. They may only use it to provide services to us. We may also disclose information if required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The categories of sharing listed above exclude all text messaging opt-in data and consent.

Text Messaging (SMS) Program

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (772) 202-9696.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Ron@citrusridgegoods.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at Ron@citrusridgegoods.com

How We Protect Your Information

We use reasonable measures to protect your information, including secure, password-protected business accounts and trusted service providers. No method of transmission or storage is 100% secure.

How Long We Keep Information

We keep information as long as needed to fill orders, reorder past designs, and meet tax and legal record-keeping requirements.

Your Choices

You can ask us to view, update, or delete your personal information, or to stop sending you emails or texts, by contacting us below.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact Us

Citrus Ridge Embroidery LLC, dba Citrus Ridge Custom Goods
7755 102nd Ave, Vero Beach, Florida 32967
ron@citrusridgegoods.com
772.202.9696
citrusridgegoods.com